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party plan returns and exchanges

Ethical Toy Shop | Party Plan | party plan returns and exchanges

Returns & Exchanges

As a Toys to You party plan consultant you will occasionally need to deal with returns and exchanges. Your role as a Toys to You consultant involves offering a helpful, professional and no quibbles customer service approach to dealing with returns and exchanges.
Busy agents will need to allocate time specifically for this part of the job.

Why would a customer want to return toys?

The most common causes for customer to return or exchange toys are:
· Customers may simply not be happy with the toys
· The recipient of the toy may already have one
· The toy may be faulty
· We may have sent the wrong items

Dealing With Returns

Returns and exchanges are a nuisance especially where the mistakes are avoidable. However, regardless of how frustrated you may feel, you need to be able to assist your customer in a professional and helpful manner. We offer a no quibbles exchange policy. Simply follow the following procedure:

· Download our returns form. Click HERE to download the returns form
· Complete it on behalf of your customer
· Email the form to the customer
· Ask the customer to return the goods to us with the form

Childrens toys, kids toys, baby toys that are all ethical toys, Fairtrade toys, green toys, eco-friendly toys, organic toys and fair trade toys for toddlers, preschoolers and babies. All Toys to You toys are ethical, age appropriate and safe. Also fundraising & bulk Santa Grotto toys and Childrens Party Toys at Toys to You.